General statistics
619
services
See statistics of electronic services
75
statistics
See how many people are visiting our services
8
analyses
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Data we collect
Cost per transaction
Counted as total yearly maintenance costs divided by number of transactions per year
Completion rate
The percentage of operations that have been successful
Traffic stats
The information about users activity on websites including tools statistics
Digital take-up
What percentage of operations are already performed digitally only
User satisfaction
Measured on the basis of surveys or evaluations expressed in help desk systems
Keywords
Keywords that brought users to websites via search engines