General statistics

281 services
See statistics of electronic services
46 statistics
See how many people are visiting our services
6 analyses
See other interesting analyses

Data we collect

Cost per transaction

Counted as total yearly maintenance costs divided by number of transactions per year

Completion rate

The percentage of operations that have been successful

Traffic stats

The information about users activity on websites including tools statistics

Digital take-up

What percentage of operations are already performed digitally only

User satisfaction

Measured on the basis of surveys or evaluations expressed in help desk systems

Keywords

Keywords that brought users to websites via search engines